Complaints Handling
At Bayside Permits, we are committed to providing professional, timely and high-quality building permit services. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can investigate the matter and work towards a fair resolution.
How to Lodge a Complaint
Complaints can be submitted by:
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Email: luke@baysidepermits.com.au
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Phone: 0400 112 157
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Post: PO Box 319
Mount Eliza VIC 3930
To help us investigate your complaint, please include:
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Your name and contact details
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The property address or project reference (if applicable)
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A description of your complaint
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Any relevant documents or supporting information
How We Handle Complaints
Once we receive your complaint, we will:
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Acknowledge receipt within 2 business days.
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Review the information provided and, where necessary, request additional details.
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Investigate the matter fairly and objectively.
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Provide a written response outlining our findings and any proposed actions.
Where possible, we aim to resolve complaints promptly and professionally.
Timeframes
Most complaints will be investigated and responded to within 10 business days of receiving all relevant information.
If additional time is required due to the complexity of the matter, we will keep you informed of the progress and provide an updated timeframe.
Further Information
If you are not satisfied with the outcome of our complaints process, you may wish to seek independent advice or contact the Building and Plumbing Commission (formerly the Victorian Building Authority) on 1300 067 088 or ServiceComplaints@bpc.vic.gov.au for further information regarding building surveying services